We’re planning a trip to Australia. The cottage and cat will be in good hands.
Some weeks ago I went to a Vodafone shop to check that I’d be able to use my mobile in Australia, and was informed it would be no problem. They would just charge me $5 for each day that I used it plus the usual charges for calls and texts.
This morning I was organising luggage labels and it occurred to me that anyone in Australia who phoned me while I was in Australia would probably need to use a prefix (e.g. if my luggage went astray). I rang Vodafone to check that, and what a rigmarole! I was on the phone for three-quarters of an hour, including one part when I was on hold for twenty minutes. I’m not sure where their call centre staff are located, but one of them had a strong accent that was difficult to understand. Eventually I was sent to someone on their specialist team who told me in Australia anyone would need to use the prefix 61. I queried this, being aware the prefix for New Zealand is 64, but they were adamant. Eventually the woman told me she would put me through to the mobile department, but by then someone I needed to speak to had come to the door, so I said I’d try again later.
On my subsequent call (which took 20 minutes and again meant being transferred around and left on hold) I was told, yes, the correct prefix was 64, but they couldn’t give me Global Roaming because my mobile is on a very old plan left over from the days of Telstra Clear. She told me I needed to go to a Vodafone shop, purchase a new Sim card, and then they’d be able to connect me to Global Roaming.
Thank goodness, there was no queue at the Vodafone shop in Tuam Street, and the woman there was very helpful. What a difference it makes to talk to someone face to face, in the same city (and the same country)! She looked up my account but couldn’t access it, because it’s on the old Telstra Clear system. She explained that as well as $5 per day I would need to pay an extra $39.99 per month to have global roaming. This seemed excessive, especially as I rarely use my mobile, but I might need it to ring a taxi or confirm a booking. I asked if there was any alternative, and she said “Yes”. I can just continue to use my phone in Australia. I will be charged $3 per minute for outgoing calls, $1 per minute for incoming calls, and 80 cents for outgoing texts. This seems much more reasonable, and I think is the same arrangement I had last time I went overseas. It’s a pity their call centre staff didn’t explain this.
My friends know that I use my mobile only for emergencies, although I will probably leave it on continually while we’re away in case the cottage sitter has any queries. Everyone else, please email me as usual. I should be able to check emails at least every few days. It will be good to be on our way!
I’ve little cellphone expertise
and keep it for emergencies
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