I was suprised to find an amount of $3 taken from my bank account with the reference ‘Load Direct Debit’. I haven’t loaded any new direct debit, so I phoned the bank to query this charge. After some investigation they told me it came from Vodafone and was probably incurred because Vodafone had changed their bank account number. Apparently the direct debit authority I signed twenty years ago would allow for this.
I didn’t want to spend time contacting Vodafone over three dollars, so accepted the charge and hoped it wouldn’t happen again. This morning I had a phone call from my bank to say that other customers have also complained, and that the bank will reverse the charge and sort it out with Vodafone. Vodafone’s website tells me they have 2.3 million customers in New Zealand. If they were each debited $3, that would be $6.9 million!
If you’re a Vodafone customer I suggest you check your bank statement.
“Three dollars may be a small bill
but adds to nearly seven mill!”