Travelling to Heathrow to catch our flight home was carefully planned. We’d bought tickets for the National Express Coach leaving Hitchin at 3.20pm. The journey would take two hours, allowing plenty of time for our checkin at 7.15pm.
Louise escorted us to the bus stop, where we were 30 minutes early, then said goodbye. Final farewells are never easy and none of us wanted to prolong the process. There was a coach to Stansted due at 3.15pm, then ours at 3.20pm. We waited…. and waited. At 3.40pm the Stansted coach finally arrived, but the driver knew nothing about the 3.20 to Heathrow. I then phoned the coach company, negotiating the automated menu which kept suggesting I go to the website – not possible with a phone that’s far from smart. Eventually I was told that there was a ‘serious delay’. At present our coach was one hour behind schedule and that could change. I asked whether if we took a taxi instead we could get a refund for the coach tickets (47 pounds). I was told there was no guarantee of a refund, and a decision would not be made until the journey was complete.
Not wanting to risk missing our checkin time and being aware the Heathrow process might be lengthy we decided to take a taxi. This got us there in less than an hour and the peace of mind was worth the (gulp) 97 pounds cost, although there are other things I would rather have spent that money on.
“The coach that failed to come on time
is immortalised with this rhyme.”